SERVICE AND SUPPORT

Get all the support your motion challenges demand

At Performance Motion Devices, we provide more than products. We provide the service and support you need to meet all of your motion control challenges and achieve long-term product success.

Talk to our engineers, whenever you need them

Whether you’re a Performance Motion Devices customer or a first-time visitor to our site, we’re here to talk with you about your engineering challenges and how we can help.

For technical information or support, you can contact our software, hardware, and electrical engineers, Monday through Friday, from 9 a.m. to 6 p.m. EST, via phone or email.

"Any time I’ve ever had a problem, I get a response within a couple of hours, at most. And if it isn’t the answer, it’s that they’re working on it."

-Semiconductor OEM

Choose the support program that fits your needs

Depending on the complexity of your motion challenges, areas of expertise, development schedule, and other factors, your support needs may be big, small, or somewhere in between. So we provide three different levels of support.

All PMD customers receive our Basic Support Program at no added cost. Our Premium and Elite programs are available at no added cost to qualified customers, and they are also available for an annual fee. Contact us for further details.

Basic
$0/yr
  • Phone support: Up to 8 hrs/yr
  • On-site support: Paid Travel
  • Remote login support
  • Electrical schematic review: Up to 2 hrs
  • Example board layouts
Premium
Request quote
  • Phone support: Up to 20 hrs/yr
  • On-site support: Up to 4 hrs
  • Remote login support
  • Electrical schematic review: Up to 4 hrs
  • Example board layouts
  • Early access to new products
  • Phone support: Up to 50 hrs/yr
  • On-site support: Up to 8 hrs
  • Remote login support
  • Electrical schematic review: Up to 10 hrs
  • Example board layouts
  • Early access to new products
  • Field firmware upgrades
  • Firmware customization: Up to 16 hrs
  • Electrical/board design support: Up to 2 hrs